MTB Air forks: RXF 36 29/27.5 and RXF 34

MTB Air forks: RXF 36 29/27.5 and RXF 34
RXF 36 27.5, image: Öhlins Racing AB

Please find below the official statement with solution.

The safety and reliability of our products is a top priority for us. We have identified a potential problem with Öhlins RXF36 Air and RXF34 Air suspension forks sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. The products were sold between January 2016 through September 2018. We have received some reports of the air cartridge coming loose and springing out of the fork stanchion tube, with risk of injury to the rider. We initiated a voluntary report with the Consumer Product Safety Commission (“CPSC”) and are working closely with them on a press release announcing the recall shortly.

We are advising customers globally who have purchased Öhlins RXF36 Air and RXF34 Air suspension forks, including those installed as original equipment on Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles, to immediately stop riding and bring them to an Öhlins, Specialized or other authorized dealer to receive the repair.

After a repair have been made, customers can register for a voucher at ohlins.com/recall giving them free of charge materials for a full service (labor not included) and a soon to be released performance upgrade to the RXF 36. The voucher form will be found here at ohlins.com and will go live the coming week.

We apologize for the inconvenience this will cause our customers, but it is critically important to us to do everything we can ensure that our products are safe and reliable.

Torkel Sintorn General Manager MTB Öhlins Racing AB