We will inform you about the recall of the Öhlins air front forks RXF36 and RXF34. The air front forks were sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. The products were sold between January 2016 through September 2018. We have received some reports of the air cartridge coming loose and springing out of the fork stanchion tube, with risk of injury to the rider. Specifically, the right-side top cap on some forks may not be adequately torqued which in some cases may lead to the top cap working itself free through riding.
Which products are affected?
- RXF 34 Air 29 (part no's FG3412 1512, FG3414 1512, FG3416 1512)
- RXF 36 Air 27,5 (part no's FG3614 1716, FG3615 1716, FG3616 1716, FG3617 1716)
- RXF 36 Air 29 (part no's FG3612 1512, FG3614 1512, FG3615 1512, FG3616 1512)
Affected Specialized models are:
- Stumpjumper 2017/2018
- Enduro 2017/2018
- Fuse 2018
- Levo 2018
Please note that other Öhlins forks such as RXF 36 Coil forks are unaffected by this notice.
We are advising customers globally who have purchased Öhlins RXF36 Air and RXF34 Air suspension forks, to immediately stop riding and bring them to an Öhlins authorized dealer or Service Center to receive the repair. You will find an overview about our dealer and Service Center here.
Procedure and costs
For you as a customer, there are no costs for the rework. Shipping costs as incurred in connection with the recall will be reimbursed. Your safety is our first priority!
If your fork is affected by the recall you can register on the website www.ohlins.com after the rework is done. You will receive from Öhlins a voucher for free of charge parts used in a 100 hours service of your RXF 36 Air fork including the EVO upgrade kit. You as a customer will pay only for the labour cost of the 100 hours service including the EVO upgrade, but not for the necessary service parts.
The voucher is available only in English. If you have language difficulties please contact an authorised Öhlins MTB Dealer or a MTB Service Center. They will assist you in the process.
Due to a current shortage of parts this upgrade will presumably be available only from middle of February 2019 for all affected customers.
We wish to apologize for this inconvenience and thank you for your patience.