Update 3: 26.10.2018
The safety and reliability of our products is a top priority for us. We have identified a potential problem with Öhlins RXF36 Air and RXF34 Air suspension forks sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. The products were sold between January 2016 through September 2018. We have received some reports of the air cartridge coming loose and springing out of the fork stanchion tube, with risk of injury to the rider. We initiated a voluntary report with the Consumer Product Safety Commission (“CPSC”) and are working closely with them on a press release announcing the recall shortly.
We are advising customers globally who have purchased Öhlins RXF36 Air and RXF34 Air suspension forks, including those installed as original equipment on Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles, to immediately stop riding and bring them to an Öhlins, Specialized or other authorized dealer to receive the repair.
After a repair have been made, customers can register for a voucher at ohlins.com/recall giving them free of charge materials for a full service (labor not included) and a soon to be released performance upgrade to the RXF 36. The voucher form will be found here at ohlins.com and will go live the coming week.
We apologize for the inconvenience this will cause our customers, but it is critically important to us to do everything we can ensure that our products are safe and reliable.
Update 2: 27.09.2018
We have tested and validated a simple solution to the issue and it is now being reviewed by the CPSC, (US Consumer Product Safety Commission). That process can take days or a few weeks but when the fix is approved it will be possible to solve the issue with bike industry common tools and material. We work tirelessly to get though due process with the clear goal to get you riding again as soon as possible.
Update 1: 18.09.2018
Based upon reports from the field, we have concluded the Öhlins RXF Air forks sold to aftermarket and spec'd as original equipment on the may contain a defect in the top cap which potentially affects safety.
Specifically, the right-side top cap on some forks may not be adequately torqued which in some cases may lead to the top cap working itself free through riding. When this happens, the air cartridge may abruptly spring out of the stanchion tube causing a risk of injury to the rider. Therefore, we've decided to ask riders to stop riding, and our dealers to stop selling, affected forks and bicycles.
Which products are affected?
Affected aftermarket products are:
- RXF 34 Air 29 (part no's FG3412 1512, FG3414 1512, FG3416 1512)
- RXF 36 Air 27,5 (part no's FG3614 1716, FG3615 1716, FG3616 1716, FG3617 1716)
- RXF 36 Air 29 (part no's FG3612 1512, FG3614 1512, FG3615 1512, FG3616 1512)
Affected Specialized models are:
- Stumpjumper 2017/2018
- Enduro 2017/2018
- Fuse 2018
- Levo 2018
Please note that other Öhlins forks such as RXF 36 Coil forks are unaffected by this notice.
We are working urgently in partnership with Specialized on a remedy to this issue. Once we have decided upon the solution, we will issue a recall to fix the forks and get you back riding. As we progress with our recall strategy and approvals this site will be continuously updated.
We wish to apologize for this inconvenience and thank you for your patience.
For further information please see also www.ohlins.com/support/recall and the FAQ further down.