Öhlins Distribution & Test Center (ÖDTC) Employment Opportunity Customer Support (m/f/d)

Öhlins Distribution & Test Center (ÖDTC) Employment Opportunity Customer Support (m/f/d)
Öhlins Distribution & Test Center, Meuspat

Öhlins Racing AB develops and produces shock absorbers for motorcycles, cars and mountain bikes. The company is a market leader in advanced suspension technology for vehicles and has been established in this area for over 40 years. The main office is situated in Upplands Väsby, outside Stockholm, Sweden (www.ohlins.com).

As a branch to Öhlins Racing AB, Öhlins Distribution & Test Center located near to the Nürburgring in Germany is responsible for providing distribution, sales and marketing, customer support and technical service to its customers in over 20 countries throughout central Europe (www.ohlins.eu).

ÖDTC is offering the opportunity for a self-motivated and reliable individual to join its team and become a customer order administrator. The role is ideal for someone that is looking to join a young, friendly and family orientated environment. Therefore, if you have experience in this area and looking for a new challenge, then please read on…

Customer Support

The successful candidate will work as an administrator for the Customer Support department at Öhlins Distribution and Test Center, covering three main business areas; motorcycle, automotive and mountain bike.

As a customer support administrator, you will act as a point of contact for customers during the purchase order process, mainly by email (order address), but also phone and walk-in. You will be expected to handle basic enquiries direct, such as pricing, availability and shipping options. For more in-depth commercial or technical questions, you will refer these to the relevant people within our organisation.

Your main daily work shall be processing customer orders in our company management system (IFS) and in general ensuring the customer’s buying experience is reliable and efficient.

As a member of the Customer Support team, you will be working closely with colleagues from the customs, warehouse and warranty department, where it is expected that you shall have experience/knowledge of these areas also.

In this position, you report to the Customer Support Manager.

Main responsibilities, actions & duties:

  • Customer sales order administration
  • Invoicing
  • Shipping

The candidate shall conduct himself/herself in a professional manner and be a good communicator, both orally and written. It is a prerequisite to be fluent in German and English. Having an interest in motorcycles, cars and mountain bikes is also preferable.

Apply or contact us for further information

We look forward to receiving your application, CV and relevant certificates via the following link: http://careers.ohlins.com.